Shipping & Return Policy

Shipping policy

PetTunes.com only ships to valid US addresses.

All products will be shipped within five business days of receipt of order/payment for products in-stock.  Customer will be notified for out of stock products.

 

How much will shipping cost?

Shipping charges are based on the shipping method you choose. When you make a purchase on PetTunes.com, the shipping charge is estimated in your cart, and will appear on the Payment page of the checkout process.

 

When will I receive my order?

Please note that the number of days quoted for standard and express shipping refers to transit time only. Up to five business days is required for processing in-stock orders.

You can use your order number to track the status of your shipment. Order information generally becomes available 24 hours after you place your order is shipped .

 

Standard shipping

Most standard shipments are delivered in five to six days from the shipping date (applies to in-stock items; subject to carrier delay; excludes order processing time).

 

Free Shipping Offers

All free shipping offers/promotions are limited to the continental United States.

 

Refund and Return Policy.

If you wish to return your PetTunes.com purchase, please contact us via our Contact Us page. DO NOT return to the address on the box. Return within 15 days for refund. We inspect all PetPhones prior to shipping. We do not refund if PetPhone is damaged because of improper use. Products purchased directly from PetTunes.com will be eligible for return/refund within 15 days of purchase. Buyer pays return shipping. Shipping fees will not be refunded. Restocking fee will apply.

 

PetTunes or Pettechgear llc. SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RESULTING FROM THE USE OF THE PRODUCT.